+47 940 54 465
bookings@thehiddennorth.com
TERMS AND CONDITIONS
I Love Bergen offers guided walking tours in Bergen, Norway.
When browsing and/or booking a walking tour with I Love Bergen, you have read, understood and accepted to the following terms and conditions.
Bookings may be made through our website, phone, or through a third-party website where our services are bookable.
When you make a booking, you confirm that you have the authority to accept financial responsibility on behalf of yourself and any travelling companions.
You must be at least 18 years of age to make a booking.
All bookings must be finalised before the walking tour begins. I.e. your tour booking must be booked, confirmed, and paid for.
1a. Terms of Payment
When booking a walking tour, the full amount is charge upon booking.
Our guides are all hired as independent contractors and are authorised to lead tours in Bergen.
Our guides receive payment based on the number of attendees on a tour, and because of this we are unable to change bookings within 24 hours of the tour taking place. Any last minute adjustments to a tour affects our guide’s salary, and we feel it is incredibly important to respect our guides and pay them appropriately.
2a. Cancellation by the customer
2b. Cancellation by the company
We reserve the right to cancel our tour due to several factors. This includes:
We do not cancel tours or provide refunds or partial refunds due to rain When you book with us, assume it will be raining. Bergen is the rainiest city in Norway.
By booking a tour, the customer agrees to be at the tour at the start time. I Love Bergen reserves the right to cancel any booking where the customer is more than 15 minutes late at a 100% cancellation fee.
3a. No Show
No refunds are given if you fail to arrive at the agreed time and place. This applies if you arrive more than 15 minutes late without advising us. A cancellation fee of 100% applies for no shows. You will not be offered to be moved to a different timeslot; you must make a new booking.
3b. Your Obligation
You are obliged to ensure that your health and fitness level and that of your travelling companions are suitable for the tour. “A Walk Through Bergen Past & Present” and “Historic Nordnes” are medium-level tours with stairs, cobblestones and hills. We do not offer refunds or alternative routes if you are unable to do the route we have planned.
You are also obliged to inform us if you are travelling with a wheelchair, pet, or stroller.
We reserve the right to cancel any booking with a 100% cancellation fee should this not be followed.
3c. Risk of Injury
By participating in our tours, you acknowledge a degree of personal risk such as falling over. By booking the tour, you accept this risk. Personal travel insurance is not covered by booking our tours, so as a participant we highly recommend that as a traveller you take out the necessary personal travel insurance and check that this covers you for the duration of your stay. We do not assume any financial responsibility for injury unless it is due to gross negligence by the guide.
4a. Changing the tour start time
Tour start times can be changed more than 24 hours before the tour by contacting the company directly at bookings@thehiddennorth.com
It is not possible to change your tour start time within 24 hours of the tour taking place. There are no exceptions. When you book your ticket, you are paying for that time-slot.
Anyone who wishes to move their tour start time or tour start day within 24 hours of their booking will be charged a 50% rebooking fee to be paid before the tour begins.
4b. Changes to number of participants
The number of participants for a tour can be adjusted up to 24 hours before the tour takes place. However, the group size cannot exceed 16 members total and if the tour is fully booked additional members of your group cannot be added to the tour – there are no exceptions.
If one of your group members cannot attend the tour within 24 hours of the tour taking place, their spot will be removed from the tour but you cannot receive a refund.
If you show up to the tour with additional guests and they have not paid, we will not allow them on the tour if it’s fully booked.
4c. Missed tour due to flight or train delay
We do not provide refunds within 24 hours of the tour taking place, and will not refund your booking if you miss the tour because your train or flight was delayed.
Your tour can be moved to a new time-slot (provided there is space) but you will be charged a 50% rebooking fee.
We do not recommend guests on our tours book our tour within 2 hours of their flight or train arriving into Bergen – delays are frequent.
If you wish to complain and believe you have grounds to do so about the tour you’ve attended, kindly advise the guide or us as the tour operator immediately so we can attempt to resolve the issue.
Also note we are not liable or responsible for any automatic communication that occurs from any third-party platform as part of completing the booking, such as ads or prompts to review the tour. We have carefully vetted the websites that we promote ourselves on, however they are still free to make alterations to their own Terms and Conditions at their discretion. Personal data provided to third-party vendors are also used at their discretion, so kindly consult the Terms and Conditions for the website you are booking through.
Any disagreements between the parties to this agreement or due to other factors will be settled by Norwegian law. I Love Bergen requests that the traveller reach out directly in order to settle any disagreement or dispute so that it can be resolved amicably. However should this not be possible, the judicial district of the company’s property will be the legal venue, and you hereby accept Hordaland District Court (Bergen Tingrett) as the legal venue.
