Privacy Policy

I Love Bergen (“we,” “us,” “our”) is committed to protecting the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and protect your information when you visit our website or book a walking tour with us. By using our services, you agree to the practices described in this policy.

1. Information We Collect

We collect the following types of information:

1.1 Personal Information

When you book a tour or contact us, we may collect personal information such as:

• Your name
• Email address
• Phone number
• Payment details (processed securely via third-party payment providers)

1.2 Non-Personal Information

We may collect non-personal information about your interaction with our website, such as:

• IP address
• Browser type and version
• Pages visited
• Time and date of access

2. How We Use Your Information

We use the information we collect for the following purposes:

• To process your bookings and manage your tour reservations
• To communicate with you about your tour or respond to inquiries
• To improve our website and services
• To send marketing emails or updates (only if you have opted in)
• To comply with legal obligations

3. Sharing Your Information

We do not sell, rent, or trade your personal information to third parties. However, we may share your information with:

• Service Providers: Third-party payment processors, email service providers, or other vendors essential to our business operations.
• Legal Authorities: If required by law or to protect our legal rights.

4. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or comply with legal requirements. Once your information is no longer needed, we securely delete or anonymize it.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to enhance your browsing experience. Cookies may collect information about:

• Your browsing preferences
• Usage patterns

You can disable cookies through your browser settings; however, some website features may not function correctly.

6. Your Rights

As a resident of Norway or the European Economic Area (EEA), you have the following rights under the General Data Protection Regulation (GDPR):

• Access: Request a copy of the personal information we hold about you.
• Correction: Request corrections to inaccurate or incomplete information.
• Deletion: Request the deletion of your personal data, subject to legal obligations.
• Objection: Object to the processing of your data for specific purposes, such as direct marketing.
• Data Portability: Request a copy of your data in a commonly used format.

To exercise your rights, contact us at [Insert Contact Email].

7. Data Security

We implement appropriate technical and organizational measures to protect your personal information from unauthorized access, loss, or misuse. However, no system is completely secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these websites. Please review their privacy policies before providing any information.

9. Children’s Privacy

Our services are not directed at children under 16, and we do not knowingly collect personal information from children. If you believe a child has provided us with their information, please contact us, and we will delete it promptly.

10. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be effective upon posting on our website. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

I Love Bergen
Bredsgården 2e
Bergen, 5003, Norway
Email: emma@thehiddennorth.com